Privacy Policy
This policy explains what personal information Elevate Content collects through this website, why, and what your rights are. If you have any questions, email create.elevatecontent@gmail.com.
Who we are
This website is run by Elevate Content, a content creation and social media business based in Pembrokeshire, Wales. For the purposes of UK data protection law, we are the data controller for the information described in this policy.
Information we collect
When you send an enquiry
If you use the contact form, we collect the details you give us: your name, email address, phone number, business name, the service and package you're interested in, your preferred date and location, and your message. We use this only to reply to your enquiry, provide a quote and, if you go ahead, arrange and deliver your booking.
Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us.
Website analytics
We use Google Analytics to understand how people use the site, such as which pages are visited and how people arrive. This uses cookies and collects information like your approximate location, device and browser. It doesn't tell us who you are. You can accept or decline analytics cookies using the notice shown when you first visit, and your choice is remembered in your browser.
Spam protection
The contact form is protected by Google reCAPTCHA, which checks that enquiries come from real people. reCAPTCHA collects hardware and software information, such as device and browser details, and sends it to Google for analysis. Its use is subject to the Google Privacy Policy and Terms of Service.
Embedded content
Some pages include videos or posts embedded from Instagram, YouTube or Vimeo, and the site's fonts are loaded from Google Fonts. These services may receive your IP address and, in the case of embedded posts and videos, may set their own cookies when you view or play them. We use privacy-enhanced versions where they're available.
Cookies
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| elevateCookieConsent | This website (browser storage) | Remembers your cookie choice | Until cleared |
| _ga, _ga_* | Google Analytics | Distinguishes visitors to measure site usage | Up to 2 years |
| _GRECAPTCHA | Google reCAPTCHA | Spam and abuse protection on the contact form | 6 months |
| __RequestVerificationToken | This website | Security token that protects the contact form | Session |
You can also block or delete cookies in your browser settings.
Who we share your information with
We don't sell your information or share it for marketing. It is only handled by the services we need to run the site and the business:
- our website hosting provider, which stores the site and processes form submissions
- Google, for email (enquiries are delivered to a Gmail inbox), analytics and reCAPTCHA
Some of these providers may process data outside the UK. Where they do, they use safeguards recognised under UK data protection law.
How long we keep it
We keep enquiry emails for up to [2 years] so we can refer back to previous conversations, then delete them. If you become a client, we keep booking and invoicing records for as long as the law requires for tax and accounting purposes (currently up to 6 years). Analytics data is kept for [14 months] in Google Analytics.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct anything that's wrong
- ask us to delete your information
- object to or ask us to restrict how we use it
- withdraw your consent to analytics cookies at any time
To make a request, email create.elevatecontent@gmail.com. We'll respond within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the bottom of this page shows when it was last changed.
Last updated 6 November 2026